Online ISSN: 2515-8260

Author : Aakash, M.

Customer Assistance using Artficial Intelligence based Chat Bots

Dr. S. Mahaboob Basha; M. Aakash; M. N. Dilipkumar; K. Aravindh; R. Pavaiyarkarasi; J. Navin Sankar

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 4, Pages 2206-2213

In this technology world, a recent technology called Chat Bot which have been in demand and usage for every business purpose and have hit the market. Chat Bots is an interaction between person and bot which gives us an efficient service and it also gives the way to develop customer engagement and efficiency by reduction of cost by using these service .Chat Bots can be accessible at any time, which can handle capacity that is chat bot can chat with thousands of people at a time. It has a flexible attribute as well as customer satisfaction. A Chat Bot is constructed using natural language processing with the help of machine learning algorithm for training the bot and to make up the bot to perform in a right way and so training and testing is done using ML.This paper gives an overview of Chat Bot and challenges we faced behind the Chat Bot with extra features of images. Our proposed system is aimed at giving out the desired answers to a definite set of queries . This can be best employed in the situation of COVID-19 since every industry demands the less use of contact between each other since it works on an offline basis. Keywords - Chat Bot, NLP, Machine Learning (ML), Artificial Intelligence (AI).