Online ISSN: 2515-8260

Keywords : undergraduate education

Developing Quality-conscious Professionals Through the Basics of Quality Management Course: Students’ Expectations

Ahmad Zamri Mansor

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 3, Pages 876-884

The course "Basics of Quality Management", an elective and liberal course for undergraduate level in UKM. The course represents an important effort in producing quality conscious professionals who will be able to utilise the knowledge for the betterment of the organisation and society. The study is guided by the following research questions: (1) What is students’ expectation in learning about quality management concepts?, and (2) How does this course add value to the students’ future career? Research participants consist of 62 undergraduate students from different faculties who registered in this course in the first week of the semester. This study employed qualitative method, where research participants were asked open ended questions in Google Form. Their responses were then analysed into themes. Their expectation in learning the course can be categorised into three themes: that they expect this course would enable them to (1) understand quality concepts; (2) be more quality conscious, and (3) solve quality-related problems related in theri personal and professional domains. Regarding the value-added importance of this course, three themes emerged, that (1) to prepare for their future highly specialized and sensitive nature of their future career; (2) to add competitiveness nature of their aspired new business venture, and (3) to inculcate quality in their professional life. This study serves as an opportunity to gain insight into student perspective into their choice of this course as one of their elective and how this course can add value to their future career.