Online ISSN: 2515-8260

Keywords : Trust


An insight among students of health sciences towards HIV/AIDS: A cross sectional study in coastal Karnataka

Ankitha Prem; Mahima Mishra; Suhan .; Smitha Nayak; Suman VB; Anupama N; Priyanka Arun Shirali; Rashmi Kaup Shiva

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 6, Pages 26-37

The objective of this paper is to assess the level of knowledge about HIV/AIDS among Interns of a Dental and Medical College. The data is collected through structured questionnaire by cross sectional study method with the sample size of 246. The model is tested on a context of Interns of dental and medical students for the first time. The present study has used a reflective measurement model. Due to the model complexity, the use of Partial Least Square-Structural Equation Modelling approach is found to be appropriate for the purpose of analysis of constructs and their corresponding data. The structural model has proved that the path coefficient value and empirical t values of exogenous latent variables on endogenous latent variable are above that threshold value in relationship between knowledge and trust as well as perception and trust except attitude and trust. The testing of hypothesis confirms the strong relationship between knowledge and trust as well as perception and trust. Based on the results of Importance Performance Matrix Analysis results corporate need focus on changing the perception of interns primarily. Hence,medical college must aim at increasing the performance of the target construct trust so their first priority should be to improve the performance aspects captured by the construct perception performance by improving its total effects as this construct has high chance to improve its total effect which in turn improves its performance.

Trust management agreement Property and prospects for its development in the Republic of Uzbekistan

Bakhromjon Topildiev; Rustam Khursanov; Muniskhon Usmonova

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 3, Pages 3199-3205

the article deals with issues related to the contract of trust management of property and problems of its development in the Republic of Uzbekistan. Attention is drawn to the stage of development of the legal basis of the contract of trust management of property in the world and in the Republic of Uzbekistan. Mention the elements that reflect the trust, according to the author “in the clear”, given the conclusion that the civil law point of view, trust management associated with the introduction of common law system the rules of the Institute of trust with adaptation to the system of continental law, and its basis is an agreement involving two or three parties.

ASSESSING CUSTOMER VIEWPOINTS IN THE AIRLINE SERVICES

Mohd Faizun Mohamad Yazid; Aeshah Mohd Ali; Sanusi Abdul Manaf

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 3, Pages 4128-4142

This research aims to measure the relationship between service quality, brand image, confidence, and price to satisfy customers. This study was based on consumer expectations in Malaysia's airline industry. Customer satisfaction has become a fundamental problem, especially when the competition is stiff, and consumers have more bargaining power. This research used data-gathering questionnaires. Two hundred respondents attended data collection activities. Survey types consisted of several sections separated by variables. The questionnaire was distributed at Malaysia's three primary airports and completed for a month. Participants volunteered for analysis. Results indicate that the price was not crucial to customer satisfaction. The remaining factors remain optimistic and critical to customer satisfaction. Not only the airline industry, but all logistics service providers can use the findings.

DETERMINING CUSTOMER EXPECTANCY IN MALAYSIA ON CELLULAR SERVICES

Mohd Faizun Mohamad Yazid; Aeshah Mohd Ali; Sanusi Abdul Manaf

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 3, Pages 4143-4149

This study focuses on the customer experience of Malaysia's performance of telecommunications services. The penetration rate in Malaysia has gone over 100 percent, meaning that every person in Malaysia has at least one account registered with the provider of telecommunications. The telecommunications industry rivalry has become fierce because there is a small market between players in the industry. This study using a questionnaire to gather data through random sampling. The analysis used a quantitative approach. Using SmartPLS analysis, one hundred and fifty available respondents were given. The findings show that consumers are more concerned with the service's quality and confidence than with the brand's picture and price. Consumer loyalty was not influenced by brand image and price. One of the critical factors is that for almost identical coverage areas, the services and packages offered are around the same price ranges. For their ongoing long-term strategy, the service supplier would use the result.

CUSTOMER EXPECTATIONS IN E-WALLET SERVICES

Muhammad Asyraf Hasim; Sanusi Abdul Manaf; Aeshah Mohd Ali

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 3, Pages 4160-4178

This research aims to evaluate the variables in Malaysia's e-wallet services that may contribute to customer satisfaction. A financial institution has recently launched an e-wallet as an alternative payment system for customers. To increase their market share, service providers need to consider consumer expectations and find ways to improve customer loyalty. The research used a quantitative approach where questionnaires were used to gather information. Five hundred questionnaires were distributed among students in Kuala Lumpur through Google to different social groups. Within 14 days of the specified grace period, two hundred and twelve usable answers were obtained. In order to get further participation, three updates are typically sent to all the social classes. The findings indicate that three key factors are crucial: quality of service, confidence, and brand image.

Did Transformational Leadership, Trust, Psychological Well-Beingand Organizational Culture Influence Organizational Commitment? Evidence from Government Education and Training Centers in Semarang

Ratna Prilianti; Joko Sutarto; Heriyanto .; Titi Prihatin; Kardoyo .

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 1, Pages 4245-4262

The purpose of this study is to re-examine the relationship between transformational leadership and organizational commitment and whether trust, psychological well-being, and organizational culture mediate relationships in the context of the hospitality industry. Data were collected using purposive sampling and questionnaires as the research instrument from 77professionals employed in government education and training centers in Semarang. This study used Partial Least Square (PLS) to analyze the data. The results showed that transformational leadership has a positive effect on trust, psychological well-being, and organizational culture. This study also confirmed that trust, psychological well-being, and organizational culture can mediate the relationship of transformational leadership on organizational commitment.