Online ISSN: 2515-8260

Keywords : Satisfaction


A STUDY ON INVESTMENT TOWARDS PUBLIC AND PRIVATE SECTOR MUTUAL FUND

Dr. ANITA RAMAN; Ms. N. SAKTHI SELVAROHINI

European Journal of Molecular & Clinical Medicine, 2021, Volume 8, Issue 1, Pages 1161-1170

In this paper, we present an outline of some factors impact while buying mutual fund. We deliberate level of satisfaction with respect in investors referred here as mutual fund. In precise, our motivation is to responsiveness of investing mutual fund. An efficient financial sector mobilizes savings and allocates it to those investments which yield the highest rate of return. Savings are the difference between income and consumption of mutual fund industry. An increase in the volume of real domestic savings means that resources that would have been used for consumption are released for investment. India has high level of saving rate because of high level of saving motives. Everyone seems to understand the basic principle of investment. Investment means the purchase by an individual of a financial or real asset that produces a return proportion to the risk assumed over some future investment period, for achieving this investor has to decide on how and where to deploy his/her saving. Saving motive is a desire to reserve certain mixture of income for future. The main objective of investor is to invest in different speculation avenues that deliver expected returns and help to chance the risk in future. There should be some motives for making investments. Employees give more importance to create more stand-in to meet the risk in future.We have categorised investors opinion regarding major deficiencies in the working of the mutual fund industry. We have given the opinion from the investors that can help in the deficiencies mutual fund. This means that retail investors will opt for mutual funds. Mutual funds saw record resource mobilization as investors lined up to take advantage of the stock market boom. The study was descriptive in nature. A structured questionnaire was distributed to all respondent. It was divided into two parts. The first one is demographic information; the second part was framed to know the infrastructure, Customer satisfaction and performance in mutual fund. In this Excel and SPSS statistical tool was used to analysis the data and findings were presented through graphs and charts with interpretation.

PREFERENCE AND SATISFACTION OF INVESTORS TOWARDS INVESTMENT IN PUBLIC AND PRIVATE SECTOR MUTUAL FUND

Dr. Anita Raman; Ms. N. Sakthi Selvarohini

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 9, Pages 2393-2402

An efficient financial sector mobilizes savings and allocates it to those investments which yield the highest rate of return. Savings are the difference between income and consumption of an individual. An increase in the volume of real domestic savings means that resources that would have been used for consumption are released for investment. India has high level of saving rate because of high level of saving motives of individuals. Every individual seems to understand the basic principle of investment. Investment means the purchase made by an individual of a financial or real asset that produces a return proportion to the risk assumed over some future investment period and for achieving this investor decides on how and where to deploy his/her saving. Saving motive is thus, a desire to reserve certain mixture of income for future. The main objective of investor is to invest in different speculation avenues that deliver expected returns and help to chance the risk in future. The investor has some motive for making an investment. The salaried employee category of investorhowever gives more importance to create more stand-in savings to meet the risk in future.The present study aims to determine and identify investor’s preference relating to making an investment in public and private sector mutual funds. It further analyses the investor’s satisfaction level of an investment in public and private sector mutual funds. Hence, the study establishes the responsiveness of the investors towards investing in mutual funds

Validity and Reliability of Instruments Assessing Household Satisfaction With 3R-Based Waste Management (Tempat Pengolahan Sampah) and Waste Bank Services in Depok, Indon

Zakianis .; Sabarinah .; I Made Djaja; Haruki Agustina

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 10, Pages 2347-2360

Solid wastes in Indonesia are managed by two types of units regulated by two different ministries. Households are the end clients for both units; thus it is important to assess their satisfaction with the quality of the waste management services. To assess each unit, we developed survey instruments that incorporate the 3R concept and tested each instrument’s construct validity and reliability. The survey was conducted in Depok City, Indonesia, interviewing household members responsible for domestic waste management. The sample size for each unit was 30 households. Construct validity was tested using confirmatory factor analysis; reliability was measured using the Cronbach-α coefficient. Results show that both instruments have fairly valid constructions (communality >50%) while performing with good reliability. The final number of items in each instrument is similar for the TPS3R and waste bank instruments.

Customer Satisfaction Towards Television Advertisement In Mysore City

Harikumar Pallathadka

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 6, Pages 3194-3199

Television has a significant impact on a country's development. People in
most developed countries are fully aware of the benefits of television. Television
provides them with up-to-date information. Television immediately captures viewers'
attention, piques their interest in the advertising message's theme, and instills a desire
in the public's minds to act and buy the offered products. TV is also favored over radio
and print media because of its more extensive coverage and ability to focus on the
target demographic. Television advertising, on the other hand, is not constrained in
any way. The advertisement message only lasts as long as it is displayed on the screen.
If a prospect is not watching or listening when the advertisement is shown, the
advertisement is not seen or heard. As far as the possibility is concerned, the message
has been lost. This study aims to see how far companies can inform and persuade
customers to buy their products.

CUSTOMER EXPECTATIONS IN E-WALLET SERVICES

Muhammad Asyraf Hasim; Sanusi Abdul Manaf; Aeshah Mohd Ali

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 3, Pages 4160-4178

This research aims to evaluate the variables in Malaysia's e-wallet services that may contribute to customer satisfaction. A financial institution has recently launched an e-wallet as an alternative payment system for customers. To increase their market share, service providers need to consider consumer expectations and find ways to improve customer loyalty. The research used a quantitative approach where questionnaires were used to gather information. Five hundred questionnaires were distributed among students in Kuala Lumpur through Google to different social groups. Within 14 days of the specified grace period, two hundred and twelve usable answers were obtained. In order to get further participation, three updates are typically sent to all the social classes. The findings indicate that three key factors are crucial: quality of service, confidence, and brand image.

“A Study On Customer Preferences In Life Insurance Industry In India”.

Dr. Raju. V; Dr.P. Periyasamy; Mr.Tinto tom; Dr.K. Sivasubramanian

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 8, Pages 4511-4520

In today’s tough competition, each employer in provider quarter tries hard to satisfy
their purchaser. In Insurance sector, various new personal organizations have entered in
enterprise by means of doing the merger with foreign businesses. Every day, they are
presenting new offerings with the fundamental plan to draw the new clients & for
maintaining the present clients. In this paper, I attempted to understand the consumer
behaviour in Insurance zone. The foremost goal of this paper to perceive customer
preference regarding plans & agency, their cause of purchasing the insurance regulations,
satisfaction degree & their destiny plans for brand spanking new insurance coverage. Data
become amassed with help of established questionnaire from 200 customers of Bangalore
city. Sample became taken on the basis of convenience sampling, but handiest 192
questionnaires were used for analysis as the remaining 8 had been no longer stuffed
properly by the respondents. Percentage, frequency & Cross tabulation methods had been
used for analysis.

ASSESSING CUSTOMER VIEWPOINTS IN THE AIRLINE SERVICES

Mohd Faizun Mohamad Yazid; Aeshah Mohd Ali; Sanusi Abdul Manaf

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 3, Pages 4128-4142

This research aims to measure the relationship between service quality, brand image, confidence, and price to satisfy customers. This study was based on consumer expectations in Malaysia's airline industry. Customer satisfaction has become a fundamental problem, especially when the competition is stiff, and consumers have more bargaining power. This research used data-gathering questionnaires. Two hundred respondents attended data collection activities. Survey types consisted of several sections separated by variables. The questionnaire was distributed at Malaysia's three primary airports and completed for a month. Participants volunteered for analysis. Results indicate that the price was not crucial to customer satisfaction. The remaining factors remain optimistic and critical to customer satisfaction. Not only the airline industry, but all logistics service providers can use the findings.

Evaluation of medical internship students' satisfaction with education in the hospital emergency department

Farzad Bozorgi; Seyedeh Masoumeh Pashaie; Touraj Assadi; Mohammad Sazgar; Mina Yousefi; Seyed Hosein Montazer; Seyed Mohammad Hosseininejad

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 1, Pages 4462-4471

Introduction: Educational evaluation has an important role in decision making to find better educational systems and advance educational goals. Accordingly, this study was conducted to evaluate the satisfaction of medical students with education in the emergency department of the hospital. Materials and Methods: This study was a descriptive, analytical and cross-sectional study. The study population consisted of internship medical students who were included in the study by convenience sampling method. Data were collected by a researcher-made questionnaire that included two sections of demographic information and specialized questions (related to satisfaction).Finally, the data were analyzed using SPSS version 18. Results: The highest level of students 'satisfaction with professors was in the items of discipline, creating interest in students and providing the necessary clinical training by professors, while the lowest level of satisfaction was linked to professors' treatment of students. Their level of satisfaction with the nurses was poor. Students' satisfaction with the facilities was good, but they were not very satisfied with the educational and welfare facilities. The highest level of satisfaction of residents was easy access and disciplineof residents and the lowest level of satisfaction was related to creating interest in students and appropriate behavior. There was no statistically significant relationship between the gender of emergency department students and their satisfaction with professors (P = 0.271), nurses (P = 0.974), residents (P = 0.135) and emergency department (P = 0.165). No statistically significant relationship was found between students' age and their satisfaction with professors (P = 0.428), residents (P = 0.213) and emergency department (P = 0.861). A statistically significant relationship was found between the age of interns and their satisfaction with emergency department nurses (P = 0.009). The grade point averageof all students was not significantly related to their satisfaction with professors (P = 0.270), nurses (P = 0.571), and emergency department (P = 0.214). However, there was a statistically significant relationship between the total grade point average of students and their level of satisfaction with residents (P = 0.003). Conclusion: The level of students' satisfaction with the educational situation was reported to be moderate, but the situation of student was found to be far from ideal.

The Influence of Leadership on Human Resource Empowerment and Job Satisfaction in Improving Employee Performance

Cici Ita Ristianty; Nurwati .; nasrul .; Laode Bahana Adam

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 1, Pages 3844-3852

The effect of leadership on empowering human resources, (2). The influence of leadership on employee satisfaction, (3). The effect of empowering human resources on satisfaction, (4). Influence of satisfaction on employee performance, (5). The influence of leadership on employee satisfaction through empowering human resources. The population in this study was Konawe Regency Government Employees with the characteristicsof Civil Servants (PNS) in all OPDs within the Konawes Regency Government as many as 6,196 people. The sampling technique is stratified random sampling with a sample of 152 people. Data analysis technique to answer the problem in this research hypothesis is a quantitative analysis that is supported by Qualitative through two stages, namely statistical descriptive analysis and Structural Equation Modeling (SEM) analysis. The results showed that the relationship between leadership and human resource empowerment in this study was directly proportional; leadership had a positive and significant effect on employee satisfaction while Human Resources empowerment had a positive but not significant effect on job satisfaction. Job satisfaction has a positive and significant effect on employee performance has a positive but not significant effect on job satisfaction. Furthermore the empowerment variable does not significantly mediate the relationship between the leadership variable and job satisfaction variable