Online ISSN: 2515-8260

Keywords : online consulting

The Process of Developing Online Consultation Application as an Alternative in Handling Adolescent Problems

Ira Mirawati; Dadang Sugiana; Slamet Mulyana; Putri Limilia

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 1, Pages 3627-3635

This increasingly advanced era has made us face the fact that adolescents' need for guidance and counseling is increasing. the problems they face are increasingly diverse. In schools and universities, for various reason, the need for consultation is also increasing. The problem is thatmany teenagers find it hard to tell their problems face-to-face. It’s not that they have a low communication skill, but a variety of other obstacles. Oneof which is that no one is able or willing to listen to their anxieties. On the other hand, the use of internet, including web-based applications,by the adolescents is increasingrapidly. The latest data from Indonesian Internet Service Provider Association (APJII) indicatesthat 49% of 88.1 million Indonesian internet users are adolescents. Therefore, providing a web-based consultation application is the right step to help them solve the problems anytime and anywhere.
The objective of this research is to describe the teenagers’ need for mobile application consultation media. In addition, this research will also design aweb-basedand android based application as thelecturer forum for voluntaryserving adolescents who want to confide in or consult their problems. The results showed that apart from career, teenage problems are friendship, love, family, and financial. Most respondents posted their problems in social media to release their pressure, without expecting feedback from their friends or followers. Nearly all respondents are interested in using online consultation service. They hope they can consult personally and privately, where no one can read their consultation history. In addition, the respondents recommended using a popular name, instead of institutional one, that is close to teen’s life for the online consultation media name. Thus, we developed After running for a year, the need for impoved consulting means this service should transform into an android application for mutual comfort of counselors, users and service managers.