European Journal of Molecular & Clinical Medicine

Abstract

The main aim of this study is to study on customers’ perception towards online banking services in Vilavan code Taluk. In this study, in order to analyses the level of satisfaction and analyses the problems of online banking customers in Vilavan code Taluk. This research was undertaken on the basis of data collected from both primary and secondary sources. The primary data was gathered from the 100 respondents who are using online banking services of private and public sector banks with the help of questionnaires. The respondent selected through the convenient sampling method. The analysis was carried out with the help of statistical measurements Chi-square and Likerts attitude test. The secondary data were collected from the websites, journals, Books, and Newspapers etc.. This study reveals that most of respondents were overall satisfaction with their online banking service. After the study concluded that, the online banking service meet success and when the customers satisfied with the online banking service except network problem.