Abstract

The aim of the present study was to investigate the level of satisfaction among indoor COVID positive patients at a private tertiary care specialty hospital and to determine the underlying causes of dissatisfaction.
Methods: The present study was done on patients of COVID-19 hospital part of CIMS hospital which is a tertiary care private hospital in Ahmedabad Gujarat. Hospital has treated more than 7000 patients so far for COVID-19. In this study, the number of patients studied from COVID-19 area in Hospital was 2408 out of which 10 were excluded due to incomplete data.
Results: 95.29% of the patients appear to agree that Reception service is good. While another 4.59% appear to agree that Reception service is very good. 31.90% of the patients appear to agree that Consultant service is good. While another 67.93% appear to agree that Consultant service is very good. 32.53% of the patients appear to agree that Medical service is good. While another 67.31% appear to agree that Medical service is very good. 31.19% of the patients appear to agree that Nursing service is good. While another 67.97%appear to agree that Nursing service is very good.
Conclusion: On the basis of patient feedback and observations, it can be concluded that maximum patients are satisfied with the services provided in the hospital especially Nurses, consultants and Front office. Only some patients were dissatisfied with supportive services like food services, Diagnostic services, Billing Services and discharge services. Therefore, by improving these services overall patient satisfaction can be improved.