• Register
  • Login

European Journal of Molecular & Clinical Medicine

  • Home
  • Browse
    • Current Issue
    • By Issue
    • By Subject
    • Keyword Index
    • Author Index
    • Indexing Databases XML
  • Journal Info
    • About Journal
    • Aims and Scope
    • Editorial Board
    • Publication Ethics
    • Indexing and Abstracting
    • Peer Review Process
    • News
  • Guide for Authors
  • Submit Manuscript
  • Contact Us
Advanced Search

Notice

As part of Open Journals’ initiatives, we create website for scholarly open access journals. If you are responsible for this journal and would like to know more about how to use the editorial system, please visit our website at https://ejournalplus.com or
send us an email to info@ejournalplus.com

We will contact you soon

  1. Home
  2. Volume 7, Issue 3
  3. Authors

Online ISSN: 2515-8260

Volume7, Issue3

CUSTOMER SATISFACTION IN PUBLIC TRANSPORT SERVICE

    Mohd Faizun Mohamad Yazid Aeshah Mohd Ali Sanusi Abdul Manaf

European Journal of Molecular & Clinical Medicine, 2020, Volume 7, Issue 3, Pages 4108-4127

  • Show Article
  • Download
  • Cite
  • Statistics
  • Share

Abstract

This research evaluates customer perceptions towards service quality in the public transport services in Kuala Lumpur, Malaysia. Five dimensions from the service quality were measured to identify which dimensions play essential roles in customer satisfaction. The research uses questionnaires to collect data. 300 questionnaires were distributed among the people who commute daily using public transport. Data collection was done at the selected bus station and based on convenience sampling. 221 usable questionnaires were collected for data analysis using SmartPLS. The results indicated that only reliability and tangibles are significant towards customer satisfaction, while the other three dimensions are not supported. The service provider can use the results to study customer perceptions of their services. It can be used to improve their services and gain more trust from the customer.
Keywords:
    SERVQUAL public transport Customer Satisfaction Kuala Lumpur
  • PDF (299 K)
  • XML
(2020). CUSTOMER SATISFACTION IN PUBLIC TRANSPORT SERVICE. European Journal of Molecular & Clinical Medicine, 7(3), 4108-4127.
Mohd Faizun Mohamad Yazid; Aeshah Mohd Ali; Sanusi Abdul Manaf. "CUSTOMER SATISFACTION IN PUBLIC TRANSPORT SERVICE". European Journal of Molecular & Clinical Medicine, 7, 3, 2020, 4108-4127.
(2020). 'CUSTOMER SATISFACTION IN PUBLIC TRANSPORT SERVICE', European Journal of Molecular & Clinical Medicine, 7(3), pp. 4108-4127.
CUSTOMER SATISFACTION IN PUBLIC TRANSPORT SERVICE. European Journal of Molecular & Clinical Medicine, 2020; 7(3): 4108-4127.
  • RIS
  • EndNote
  • BibTeX
  • APA
  • MLA
  • Harvard
  • Vancouver
  • Article View: 897
  • PDF Download: 1,799
  • LinkedIn
  • Twitter
  • Facebook
  • Google
  • Telegram
Journal Information

Publisher:

Email:  editor.ejmcm21@gmail.com

  • Home
  • Glossary
  • News
  • Aims and Scope
  • Privacy Policy
  • Sitemap

 

For Special Issue Proposal : editor.ejmcm21@gmail.com

This journal is licensed under a Creative Commons Attribution 4.0 International (CC-BY 4.0)

Powered by eJournalPlus