A Review of HR practices and Employee Retention in Hospitality Industry
European Journal of Molecular & Clinical Medicine,
2020, Volume 7, Issue 7, Pages 6698-6704
AbstractHigh Employee turnover is one of the major challenges facing the hotel industry and it rather seems to be a worldwide phenomenon. Indian hospitality industry is facing a continued shortage of trained and skilled employees. Turnover results in losses to the organisation in terms of recruitment and training costs, lost morale, low performance, inefficient service delivery and loss of revenue. HR practices contribute to organisational performance. Research has suggested that a combination of HR practices when well planned and implemented had a significant positive effect on employee turnover. By analyzing the domains of knowledge related to HR practices unique to hospitality industry with characteristics typical to the industry such as cyclical and seasonal demand, reliance on low skilled labour, international chains vs. domestic companies, ownership, heterogeneity of firm size, level of services provided, this paper attempts to present a clear cut path for researchers probing the depths of Human resource practices specific to the industry.
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