Lessons Learnt From Health Care Providers In The Crisis Management Situation –Covid-19
European Journal of Molecular & Clinical Medicine,
2020, Volume 7, Issue 7, Pages 6946-6961
AbstractCrisis management is the highest talent which an individual demonstrates especially in the situation of pandemic COVID-19. Human resource managers globally have struggled to change their strategies to manage their employees in different fields of work with the outburst of the pandemic. It is interesting to understand how healthcare providers (HCPs) who are in the front, managing the resources to the optimum and helping the people affected by the deadly virus - Corona. The authors were interested to conduct qualitative study to understand how the Health Care Providersin the government hospitals (GHs) are executing and optimizing their existing Human Resources. Onlinein-depth interviews were conducted with 25 Health care providers. The State, Tamil Nadu has 1421 Primary Health Cares, 21 State run Hospitals, and 16 Medical Colleges which were designated for treating the patients. Snow ball technique was used to access the HCPs working in the government hospitals. The study has documented the experiences of the HCPs using different strategies to manage their human resources in the crisis situation. The medical emergency and lock down of the country came suddenly with the virus spreading in India. Panic and threat were the reactions of the people. Human resource management in all the sectors had alternative strategies to ensure personal safety and continue the work.However,the HCPs who were in the front to combat the pandemic had to face the crisis situation very efficiently.Some of the main challenges which they faced werethat they did not have admission guidelines, treatment protocol, hospital space not prepared for the COVID patients, fear gribbed supportive staff, fear of personal safety etc. They had to motivate their team, ensure safety of the medical team, reduce fear and anxiety, address the team’s emotions,and generate timely data and network with other stake holders for follow-up. The HCPs had good psychological well-being and they were able to manage the challenges posed by the health crisis and ensured competent functioning of the government facilities. The authors conclude that HCPs in the front to combat the epidemic as heroes of crisis management.
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