An assessment of patient satisfaction in outpatient department of an eye care hospital
European Journal of Molecular & Clinical Medicine,
2020, Volume 7, Issue 11, Pages 5486-5493
AbstractBackground: Patient satisfaction has been defined as the degree of congruency between a patient’s expectations of ideal cares his/her perception of real care he receives.Patient satisfaction depends upon many factors such as: quality of clinical services provided, availability of medicine, behavior of doctors, behavior of another health staff, cost of the services, hospital infrastructure, physical comfort, emotional support and respect of patient references.
Aims: To assess the level of satisfaction of patients & identify the factors related to patient satisfaction in OPD service at Susrut Eye Hospital Nanded. Design & Setting-ection study was carried out among patients attending outpatient department of Susrut Eye Hospital, Nanded Maharashtra, India during the period from 01.03.19 to 30.02.2020.
Methods-Sample size thus yielded is 94 which is rounded off to a figure as 100. Systematic random technique was used to select the patients attending the outpatient department of hospital.
Results: 54% were females. Mean age was 44.56 + 17.94. 40% of the patients were Hindu, 76% were from rural area, 75% were nontribal, 54% of the patients have taken education below 10th standard, 34% were farmer. It was found that, most of patients were satisfied with sitting arrangement, cleanliness and drinking water facility in OPD. It was found that convenience to reach pharmacist was 90%. With regard to waiting time, most of the patients were satisfied with time taken to get OPD slip There is association between cleanliness & hospital area.79% of patients were satisfied with consultants’ service, 80% of the patients said that recovery from disease was good. 96% of patients said that they would recommend this hospital to others for their ailment. Response of the patients was good in 85%, when asked about overall satisfaction and quality of the eye hospital services in SHF, Nanded.
Conclusion: Most of the respondents were satisfied with availability of services, professional care provided by consultant in OPD, behavior of consultant, nurse’s and paramedical staff’s..The respondents were more satisfied with the class 3& 4 workers working in the hospital than the consultant, nurse and paramedical staff.
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