Online ISSN: 2515-8260

PATIENT’S SATISFACTION:AN INTERPROFESSIONAL COLLABORATIVE PRACTICE AMONG DOCTORS, NURSES, AND PHARMACISTS

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W Kusumawati1 , Romdzati2 , I Cahyaningsih3 , I Setyawati4

Abstract

Abstract.Patients are themajorfocus in healthcaredeliveryservice, therefore, stimulating a collaborativepracticeamongmedicalpersonnelisveryimportant in ensuringcarequality, safety, andsatisfaction. This study aimstodeterminepatient’ssatisfactionfromthecollaborativepracticeamongdoctors, nurses, andpharmacists. Thisis a descriptiveanalytic study with a crosssectionalapproach, whilepurposive sampling methodwasusedwithcriterionreference. The validatedquestionnaireswere distributedto 66 patients. The responseratewasbasedondoctors (97%), nurses (92%), andpharmacists (89%), andthe data were analyzed usingdescriptiveanalysismethod. The resultsshowedthatthepatients' satisfactiontowardsdoctors, nurses, andpharmacists were in thepercentageof 98.4%, 99.1%, and 96.6%, respectively. Therefore, theyexpressedsatisfactiontowardstheservicesprovidedbythethreehealthprofessions, particularly in ethicsandcommunication. In addition, collaborativepracticewasconsideredthebestmethod in caring forpatients.

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